Tea Knowledge & Store Guide
Frequently Asked Questions
Everything you need to know about our artisan teaware, shipping safety, and ceramic care.
How do you protect fragile ceramic and glass teaware during international shipping?
Every item is protected by custom-molded high-density shock-absorbing pearl foam, wrapped in moisture-barrier film, and placed inside reinforced double-wall corrugated cartons. Our packaging passes rigorous drop-test benchmarks. Furthermore, every shipment is backed by our 100% Transit Breakage Guarantee.
What should I do if an item arrives chipped or broken?
Do not worry. Please take 2-3 clear photographs of the broken item and shipping label, and email them to our support team at 763271632@qq.com within 7 days of receiving your package. We will immediately dispatch a replacement free of charge or issue a 100% full refund according to your preference.
How do I season (“open”) a new Yixing Zisha purple clay teapot?
First, rinse the pot thoroughly with warm water (never use dish soap). Place the pot and lid in a clean pot filled with pure water and bring to a gentle simmer for 15-20 minutes to clear any kiln dust. Then, add a handful of your chosen tea variety and simmer for another 15 minutes. Let it cool naturally, rinse with clean water, and let it air-dry completely before your first brew.
Can I wash my teaware with ordinary detergent or dish soap?
We strongly advise against using soap or chemical detergents on unglazed porous ceramics like Yixing Zisha or Jianshui pottery, as the clay absorbs artificial fragrances and ruins future brews. Simply rinse with boiling water and wipe dry with a soft tea towel. Glazed porcelain and Jianzhan cups can be cleaned with warm water and a soft sponge.
What are your international shipping timeframes and destinations?
We ship worldwide with tracked express carriers. Standard delivery to North America, Europe, Australia, and East Asia takes between 7 to 12 business days. Express courier options take 4 to 7 business days. You will receive an automated tracking link via email as soon as your parcel is dispatched.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and standard digital payment methods. All transactions are settled in US Dollars (USD $) through 256-bit SSL encrypted channels.
How can I reach your customer support concierge?
Our dedicated team can be reached directly via email at 763271632@qq.com. We take pride in responding to every tea lover within 24 hours.